We discussed in Part 1 of this series how outsourcing early-stage AR management can improve the customer experience and increase your revenue and now we can dig into understanding your current strategy.
Deloitte published an outlook report on energy and resources and the latest developments.
Outsourcing early-stage AR management efforts is not a new concept in the utility industry. It is, however, one that has taken some time to evolve and is now starting to profoundly impact the industry.
According to an Inc. article about the five indispensable skills you need to keep up with the future of work, self-awareness will go a long way. Why? Because unfortunately it is not a skill that […]
Being a debt collection agency doesn’t always attach us to the most positive adjectives or news stories. We get that. We get that people don’t want to receive a call (or many calls from multiple […]
For four years CBE has been growing its operational center in Manila, Philippines. The Philippines has proven an excellent place to grow our business while maintaining the business culture we worked so hard to cultivate […]
Over 600 electric utility executives were surveyed for the 2017 State of the Electric Utility report. With the election of the new administration, many executives are left questioning policy and market share trends that shaped […]
We are launching a series that allows you to get to know our operations teams at CBE. These are the faces behind the great performance and service that our clients rely on day in and […]
I was fortunate to attend the Conferences by Monticello Annual Utilities Credit and Collections Symposium in Florida. It was an exciting two days full of networking, panel discussions and intriguing case studies. View the top 5 things I learned at this premier […]
Creating or refining a plan for assessing collection vendor partnerships is easily achieved, can be quickly implemented and will produce positive, short- and long-term effects. Here are three main areas to consider when evaluating your […]