Get to know the CBE Companies’ blog authors!
Each is a subject matter expert and focuses on channeling that expertise to provide useful information, ideas and resources. Watch out, they might just throw in a bit of their personality to make things interesting!
Curt is CBE’s Senior Vice President of Operations, responsible for all first-party collections, fraud management and customer care services. His engaged, persevering and client-centric approach to operations creates an environment where success thrives. He is a champion of new initiatives and responsible for managing much of CBE’s significant growth, both international and domestic. When Curt isn’t driving I-35 between Kansas City and CBE’s Headquarters, he’s on a boat or watching hockey with his family.
Chad Benson is the President and CEO of CBE. He is a proven innovative and results-driven leader that creates a culture of proactive thinking, teamwork, accountability, diversity of thought and ethics. Chad sets the pace of the leader and sets corporate strategy with the end in mind. Chad is a 2:00 AM thinker when the Raiders, Braves and game of golf don’t occupy his mind.
Dan is the Vice President, Compliance Officer and Assistant General Counsel. He manages and oversees all CBE’s quality assurance and compliance activities and personnel. Dan holds a bachelor’s degree in business administration and political science, summa cum laude from Grand View University. He also holds a Juris Doctorate from Drake University Law School. In his spare time, Dan enjoys baseball and playing with his one year old son.
Erica St. John
Erica is the Chief Financial Officer. She manages and oversees all of CBE’s financial and accounting department, as well as partners with operations to drive financial operating performance. She holds a bachelor’s degree in accounting and finance from UNI and is a Certified Public Accountant. Erica enjoys running, biking and staying active.
Harley is Vice President, Operations. A proven results-driven leader with over 20 years of management experience, Harley possesses a strong healthcare and financial services background. His operational experience and background empowers him to provide guidance and thought leadership in strategy, integration management and call center leadership. When he’s not in the office, Harley is on the golf course or traveling and volunteering with his family. Harley is also a veteran of the United States Marine Corps.
Isela is the Director of International Operations at CBE and proudly manages the Philippines office. With over a decade of call center management in a variety of BPO roles, Isela currently oversees all levels of the business operations and services for consumer collections for U.S.-based clients. Outside the office walls you may find her cycling or running (good luck trying to catch her).
Lindy is the Director of Marketing at CBE. She is a B2B BPO marketing and social leader with a passion for leading, motivating and developing others. Lindy treasures God, family and friends, wit, the Hawkeyes and shopping. Her personal motto is work hard, play hard, dream big.
Matt is the Vice President, Operations. He manages the operations team from his office in Richmond, Virginia. With a 20-year history in financial services and accounts receivable management, Matt sees from the client’s perspective with a multi-level blend of experience in operations, vendor management, corporate risk and analysis. When he’s not in the office, Matt is on the golf course either playing or instructing as a Professional Golf Teachers Association of America (PGTAA) Master Teaching Professional.
Mike is CBE’s Chief Compliance, Sales Officer and General Counsel. He is the expert behind CBE’s regulatory compliance and all legal matters. Mike is a trusted industry expert, serving in leadership roles and as a speaker for many associations – most notably an ACA Board of Director. Mike is a hockey enthusiast and air force vet.
Mary is the Chief Human Resources Officer at CBE. She oversees all strategies around recruiting, hiring, retaining top talent, employee benefits and compensation. She takes claim to most tenured executive – even surpassing CBE’s CEO and Chairman of the Board! Mary loves the Iowa Hawkeyes, planting flowers and Candy Crush!
Nick is the Chief Information and Administrative Officer at CBE. He works relentlessly to ensure client satisfaction, from integration efforts to longstanding performance and continual improvement. Nick holds an MBA from Northwestern and loves spending time outdoors.
Stephanie is a Client Development Executive at CBE. She has a strong passion for building new relationships and fostering existing. During her 13 year tenure at CBE she has expertise in implementation, onboarding new clients, operations management and product forecasting. When she is not busy with work she enjoys spending time with her family and working on restoring her ‘71 Mach 1 Mustang.
Tyler is the Manager of Operations at CBE, leading the third party collections team in the Manila, Philippines office. He has been with CBE for 10 years. Tyler has a passion for teaching and developing high performing associate and management teams. Tyler enjoys traveling with his wife Monica and is a hockey enthusiast.