The recent student loan case Stauffer v. Navient Solutions, LLC (Case No. 15-cv-1542, U.S. District Court, Middle District of PA) provides an important lesson for healthcare providers and decision makers regarding the complexities of patient […]
We enjoy telling the inspiring stories of CBE employees and the road they’ve traveled with our company. I am pleased to share today’s story about Dan Rohrs.
The rise of the Financial Technologies world (or FinTech) is here and won’t be going anywhere anytime soon.
For years, we’ve been able to systematically monitor quantitative aspects of call quality, such as average handle time, service level, conversions and even customer satisfaction. Those metrics are very important in the effective management of […]
Are you sure you’re safe from the costly TCPA storm? Statistically speaking, that is not likely the case as hundreds of companies find themselves paying out on TCPA cases each year.
CBE Companies is co-sponsoring the 3rd Annual Midwest Compliance Symposium. With regulatory changes impacting the way companies manage their account receivables, it’s key to stay up to date on the latest industry trends and compliance […]
CBE’s Dan Rohrs and Bedard Law Group’s John Bedard, Jr. will be presenting at ACA International Convention & Expo on Friday, June 17 in Denver. They will be speaking on the topic of how intentional […]
Why do we love visiting our Philippines office? Aside from our amazing, extended CBE family that gives us the warmest welcomes, we absolutely love Bonifacio Global City (BGC), where our office is located. BGC is […]
Good compliance programs are premised on tasks and checklists. Great compliance programs are premised on culture. It’s Like Sitting Around a Campfire Imagine a camper sitting around a fire where there is a small, ever-changing […]
With today’s increased global competition, outsourcing partners must place a premium on quality assurance to remain competitive. Strong quality assurance practices reduce compliance risk, improve work processes and, in turn, heighten client confidence.