May 20 marks the fourth anniversary of our Philippines operational site. I am extremely honored to have celebrated this milestone for the last four years.
For four years CBE has been growing its operational center in Manila, Philippines. The Philippines has proven an excellent place to grow our business while maintaining the business culture we worked so hard to cultivate […]
Our outsourcing checklist has been a popular resource for individuals and teams responsible for outsourcing decisions and relationships.
When it comes to onboarding new strategic partners for call center services we use these 10 principles as a guide to deliver our end in mind. We use these best practices, whether it is first-party […]
If you have considered an outsourcing partnership offshore for your call center operations, or your offshore call center is somewhere other than the Philippines, the following statistics and initiatives will make you question why you […]
We enjoy telling the inspiring stories of CBE employees and the road they’ve traveled with our company. I am pleased to share today’s story about Amanda Gantois. Amanda has been at CBE for over 11 […]
I recently read through Deloitte’s latest outsourcing survey and found the statistics and analysis to be pretty spot-on. If you want the high level summary of current outsourcing trends and common themes, make sure to […]
In my almost 24 years of call center management, both insourced and outsourced, I have experienced a lot of lessons learned. The two things that consistently stand out the most are that 1) change happens […]
There are many factors which cause a business to leverage an external partner to assist with certain internal business processes, such as limited internal resources, the need to implement required technology, the need to expand […]
Overcoming inertia is never an easy step. Companies often feel they aren’t getting all they can out of their outsourced business processes, but fear the cost of change to new partners may make a move […]