Healthcare and Utilities: You’re in Good Hands

We are launching a series that allows you to get to know our operations teams at CBE. These are the faces behind the great performance and service that our clients rely on day in and day out.

First up is our Healthcare and Utilities Division, which we call “HUD” internally. Our Healthcare and Utilities team provides both first and third party collections, payment monitoring and insurance follow up services. We have dedicated teams within this division, however both benefit from the knowledge sharing, strategy development and best practices from an overall shared services structure.

VP of Operations for HUD, Harley Wilson, is the fearless leader. Harley puts people first and is focused on building a Leader-Leader culture within his division that empowers decision making at all levels. Here’s a little more about Harley:

What is your favorite thing about the Healthcare/Utility team: The people. They are amazing. Be sure to read more about each of the leadership team members below!

If you could tell a prospective healthcare/utility client one thing, what would it be: We care as much about your customers as you do and as much about collecting the revenue owed to you. We are consistently number one and we do it the right way.

What makes CBE different than competitors in the healthcare/utility space: We will never celebrate success if it compromises our values. If a potential new partner doesn’t share our vision and values we will walk away from it regardless of how profitable it may be. That comes from Tom and Chad all the way through the company.

Why do you stay at CBE: I matter not only to my team and this company but to the owner and president of the company. Our strength is our team centric approach.

What is one thing you enjoy doing outside of work: I love to volunteer at the local rescue mission and teach high school Sunday school class.

Meet the rest of Harley’s team!

What is your favorite thing about the Healthcare/Utility team:  I love how we have become a team that truly cares about each other and the willingness to help no matter the title.  We know what the goals are and how they were calculated and work together to achieve them.

If you could tell a prospective healthcare/utility client one thing, what would it be:  We at CBE will protect their brand as if it were our own.  We build relationships so that the outcome is win/win for everyone. 

What makes CBE different than competitors in the healthcare/utility space:  We are very strategic in how we work our business to maximize collections, while at the same time make sure that every patient/consumer has a pleasant experience. 

Why do you stay at CBE:  I love the work I do.  I get to be involved in helping so many people’s lives for the better.  Both on the phones and here at work.  12 years ago I wouldn’t have said the same thing, so I owe CBE in the fact that it has also helped mold me into a better person, father and husband.

What is your favorite thing about the Healthcare/Utility team: The collaboration and the people.

If you could tell a prospective healthcare/utility client one thing, what would it be: We have a great staff and we always do the right thing

What makes CBE different than competitors in the healthcare/utility space: We have a lot of experienced staff

Why do you stay at CBE: The people

What is one thing you enjoy doing outside of work: spending time with my family

What is your favorite thing about the Healthcare/Utility team:   All of the management team members contribute different perspectives and the synergy between team members produce creative and productive results.   We are constantly challenging ourselves and our whole team, to be the best that we can be.   

 If you could tell a prospective healthcare/utility client one thing, what would it be: The Healthcare/Utility department is a TEAM.  We listen to ideas and suggestions from everyone on our team.  We believe that it takes everyone working together, to make us successful.  Our track records supports this. 

What makes CBE different than competitors in the healthcare/utility space:  We truly believe in CBE’s Core values….Leadership, Integrity, Respect, Innovation and Continuous Improvement.  We believe continuous improvement is a must, since things are constantly changing in our world.

Why do you stay at CBE?  The people and atmosphere at CBE are phenomenal!

What is one thing you enjoy doing outside of work:  Relaxing and traveling with my family

What is your favorite thing about the Healthcare/Utility team: I have to say I enjoy coming to work, the people I work with are amazing. They make me feel like I matter, if I miss a day of work its known. As a team we have our differences but we’re able to work through it and as we work through it we get better and we grow together. I can’t say I have a favorite because I enjoy it all.  This team not only makes me better as a supervisor but overall as a women, mother, sister, daughter, and companion.

If you could tell a prospective healthcare/utility client one thing, what would it be: I would tell them that we treat our consumer the way we would like to be treated, we respect our consumer and try our best to come up with a solution that will work for them to get them out of collection.

What makes CBE different than competitors in the healthcare/utility space: We’re a FAMILY and we treat each other as such. I’ve never worked with a company that actually wants all of the employees to advance and get paid to live comfortable to provide for their families. CBE is about the people and you rarely see that anymore and I’m blessed to be a part of this TEAM.

Why do you stay at CBE: The reason I’ve been here as long as I’ve been is because I enjoy who I work with and it feels like a big family. I also enjoy working with people to help them come up with solutions to resolve their account.

What is one thing you enjoy doing outside of work: I enjoy spending time with my children and taking family trips.

What is your favorite thing about the healthcare/utility team: The transparent and open communication atmosphere we created. I appreciate that I am a part of every decision that takes place. I value that my management team knows what I am capable of, and never lets me fall short of my very best. Our accountability to constantly improve ourselves and our department never leaves room for falling complacent.

If you could tell a prospective healthcare/utility client one thing, what would it be: Everybody has a back story as to why their account has been placed in a delinquent status. People don’t ask for healthcare debt. CBE’s purpose once we receive these accounts are to connect the customer to a resolution and we will not do that through the expense of the customer sacrificing food on their table, but through a win-win solution. We treat customers/patients with the same respect we would expect our family members and selves to be treated if we were on the of end of the phone call.

What makes CBE different than competitors in the healthcare/utility space: Our team at CBE goes above and beyond making sure that our team provides the clients customers/patients with the difference they deserve. We take compliance and our brand of respect very seriously. This starts with providing our employees with an appreciated, engaged, and thriving work environment. We ask their opinion and input when making policy changes that will directly impact them so they know they are more than an employee. “Take care of your employees, and they will take care of your business.”

Why do you stay at CBE: I started at CBE when I was 19. Over the past 7.5 years CBE has brought out a confidence in me that I didn’t know I was capable of having. CBE has allowed me to advance within the company and provide for my family based off of the knowledge and skills I was taught here, and not requiring me to have a degree (although I would love to get a degree!) I know, to my management team and peers, I am more than just an employee, I am an asset to our team, my opinion and voice matter, and most importantly I am a mother and a wife. CBE has given me the flexibility to be successful here and at home.

What is one thing you enjoy doing outside of work: I enjoy spending time with my family and traveling. Being a mother is one of the most rewarding privileges any women can experience. I believe children are placed into your life to teach us what life is all about. Growing up I never went on vacations with my family, but I always wanted to see the world! Any chance I get to travel I will take advantage of it. I’m blessed to have seen places I didn’t even know where on the map and I only thought I would see in a story book.

What is your favorite thing about the Healthcare/Utility team: Our ability to collaborate to come up with solutions to drive performance.

If you could tell a prospective healthcare/utility client one thing, what would it be: We strive to do the right thing for the consumer and the client.

What makes CBE different than competitors in the healthcare/utility space: see previous

Why do you stay at CBE:  Great people

What is one thing you enjoy doing outside of work: Fishing with my son

What is your favorite thing about the Healthcare/Utility team: I love how the Healthcare/Utility team really pulls together as a unit and just does the right thing. They balance each other. It’s an honor to be a part of this team!

If you could tell a prospective healthcare/utility client one thing, what would it be: You are in good hands!

What makes CBE different than competitors in the healthcare/utility space: CBE understands that people fall on hard times and works hard to be respectful to those individuals while finding solutions for them.

Why do you stay at CBE: CBE is the only employer I’ve had who has genuinely been there for me and helped me grow not only in my field, but also, my personal life. They care about me and my family.

What is one thing you enjoy doing outside of work: I enjoy spending time with my husband and two toddlers, especially when we are outdoors.

 

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