If you want to improve your AR days and overall revenue cycle performance, you will want to keep reading. In early out and bad debt collections at CBE, we focus on one call resolution. We have the mindset that when we connect with a patient/guarantor it is more than likely the only time we will speak to him or her, so our goal is to resolve the account during that one interaction. Better yet, when he or she is standing at your front desk, you have the best opportunity right then and there to collect the out-of-pocket portion that is their responsibility to pay. In fact, you must assume that you will never see or hear from them again.
Becker’s Hospital Review recently published an article on this topic that I found to be a good read because it shares healthcare leaders’ advice for improving revenue cycle performance. What could your AR look like if you collected more up front, even if it’s at least the co-pay? So, can I be honest why it won’t change for most? I’ve been in this industry for 25 years and I know that it’s hard asking people for money. It’s uncomfortable. There is a science to it, however. And it doesn’t have to be anything less than remarkable customer service.
It may seem counter-productive for an early-out/bad debt partner to help his clients collect more up front, but it’s not. While the word partner gets thrown around a lot, we take it very seriously at CBE. If all you’re looking for is another vendor, we are not your company. But if you want a partner to help you improve your revenue cycle, let us know. We’ve been doing it since 1933. If you have questions or I can help in any way give me a call. And don’t worry, I’m not a sales guy. I’m an Ops guy.