A Tale 18 Years in the Making

I am always delighted to be able to highlight people in our road to promotion series, as it’s my favorite series! Denise Bauler has had such an impressive road to promotion. She has been at CBE for almost two decades. Denise’s expertise in her field, excellent management and relationship building skills are why she is where she is today.

We interviewed Denise and this is what she had to say:

Career Path - New-06

Why do you stay at CBE?
The people I get to work with would be the biggest reason I stay. I love being a part of a team and I have been lucky enough to be a part of some really great ones throughout the years.  Knowing that I have people I can depend on, whether they are my direct co-workers, people I work with in other departments or friends I have made along the way, makes all the difference to me.

Why did you join CBE?
I was 18 years old and in my first year of college and had just quit a previous job.  I honestly had no intention of looking for a new job until the semester was over, but my cousin Cheryl who worked at CBE (and still does) told me at a family get together they were hiring.  My parents overheard and thought it was a great idea (they were not big fans of me not having a job!), so even though I didn’t really know what CBE did I figured I better at least apply.  I remember when I came in to interview and someone described the position, I thought to myself there is no way I can call people and talk to them about their past due bills.  I wasn’t too concerned, though, because I didn’t think they would actually hire me! I finished the interview thinking that was that, obligation fulfilled.  A couple of days later I got a phone call offering me the job and even though I was still nervous about it, I decided to give it a shot.  Now here I am, eighteen years later!

What have you learned while working at CBE?
I have had the opportunity for so much growth by working at CBE, in both personal development and technical skills.  However, I think the thing that stands out to me the most is what I have learned, and continue to learn, about understanding people.  Everything from learning how to work with different types of people to figuring out what motivates (and de-motivates) people, to working together to reach a goal.  I think some of my biggest periods of growth have come from working with people who are very different from me.  It took a while for me to really appreciate that having those different viewpoints is actually a good thing and that there is not necessarily one right answer to a problem.

Where do you see the company going over the next five years? What is your role in getting there?
I think we are at a point in time where it is really hard to predict what the next five years will bring. I feel the challenges we have been facing recently have opened us up to new possibilities and I can see CBE going in several different directions.  One thing I am confident about is that CBE five years from now will look very different from CBE today.

In my position, I think it is my responsibility to maintain a strong working relationship with our clients so that along with the efforts of our frontline collections group, we provide excellent service for them. Turning that into my current role in the big picture, I think it is to put us in the very best possible position to not only keep our current clients, but also to help us to continue to bring on new clients through great references.  Whether my role changes in the future or not, I don’t know.  One of the exciting things to me about working at CBE is that you never know what the future will hold.


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