I have been the International Operations Director at CBE’s Manila-based office since it opened nearly three years ago. It has truly been a life-changing experience for me. Working in a call center in the Philippines is remarkable for so many reasons. Here are three things about the Filipino culture that make it so easy for me to come into work every day.
The Filipino culture is very compatible with CBE’s culture in that Filipinos have a:
- Value-system with a family focus, rooted in personal alliance systems such as in kinship, obligation, friendship and commercial relationships
- Very hospitable culture, which for our business translates into providing good customer service; servitude attitude
- True desire to learn and grow
With that, it does not surprise me at all that Manila ranks #3 in the world of the top places to outsource offshore. English is the primary language and CBE’s Philippines-based employees have strong communication skills because of their passion to learn and continue growing. They are very hospitable and have a strong desire to provide exceptional service. While outsourcing in the Philippines is very low cost compared to prices in the US and Europe, CBE’s partners can expect service that is second-to-none.