Our latest e-book has been a popular resource for individuals and teams responsible for outsourcing decisions and relationships.
Are you experiencing cost savings by outsourcing, but challenged to deliver a quality customer experience amidst high turnover? We have found that many companies utilize a cookie cutter BPO solution. We have found from our clients that buying the same non-customized services can make you feel like just a number.
How would you answer the following questions?
- Has attrition increased?
- Do you have their A team or B team? Or worse — C or D team?
- Are you spending all of your time working in the business and traveling to manage vendor programs with little to no time left to work on the business?
- Are you lost in a sea of other clients?
- Are staff moving in and out of your program?
- Is your vendor driving positive change in your business?
If you can relate, the 5 Points to Check-Off Your Outsourcing Checklist is a must-read. Make sure to download your free copy!