Quality assurance can be defined as a systematic process of checks and balances to make certain a product or service meets specified requirements. Many companies today understand quality customer service, customer satisfaction, and partnership retention depend on a high level of quality in their operational procedures. CBE prides itself on the philosophy of simply “Doing the Right Thing”, and we consider this as the foundation of our quality assurance processes. We realize quality does not solely relate to the services provided, but also the integrity of the employees, and the work processes they use in order to produce quality results.
When people understand and practice the philosophy of “Doing the Right Thing”, it will most likely become a trait that will benefit everyone involved: our partners, their customers, our employees, and ultimately, our company.
There really is no special science to achieving the “Doing the Right Thing” mindset. It is about creating a foundation of quality by instilling a positive and confident workplace culture. With today’s increased global competition, outsourcing partners must place a premium on quality assurance to remain competitive. Strong quality assurance practices reduce compliance risk, improve work processes, and in turn, heighten client confidence.
The practice of “Doing the Right Thing” can be summed up by this inspirational quote, “The most important human endeavor is striving for morality in our actions. Our inner balance and even our very existence depend on it. Only morality in our actions can give beauty and dignity to our lives.” – Albert Einstein