Have you ever had a new outsourcing relationship get off on the wrong foot? Unfortunately this happens all too often. It’s important to take the time to plan up front, maintain constant communication from both sides and remain engaged to ensure the project management process is followed. These steps enhance the positive impact the outsourcing partnership can have on your business.
We’ve learned some pretty important lessons along the way when it comes to onboarding new strategic partnerships for call center services, whether it be first party collections, fraud management, or third party recoveries. And we’d thought we share them with you.
So, sit back, relax and enjoy….the 10 Commandments of Epic Onboarding.