5 Takeaways from the IAOP World Summit

I am so excited to introduce you to CBE’s marketing manager in the outsourcing call center space, Mattie Brawner. Mattie focuses on discovering trends, hot topics and emerging needs and challenges in the industry, as well as helping our business leaders develop forward-thinking solutions to help solve those needs and challenges.

 

I attended the IAOP Outsourcing World Summit in Phoenix on February 16-18. Pegged “The world’s most important gathering of outsourcing professionals,” the Summit is a forum for sharing new ideas and approaches with other industry executives. It was a huge opportunity for me, a fairly amateur outsourcing professional, to gain perspective from some of the most innovative in the industry.

I left the Summit with a notebook full of notes and a mind full of ideas… I boiled down five takeaways in the slides below. I hope they spark some interest for you and inspire you to learn a little more.If you attended the Summit, what resonated with you? Send me an email with your takeaways!

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