Empowering Employees

The financial crisis that happened a few years ago left many companies with the challenge of stabilizing their position and generating revenue. The companies that have been successful with turning things around have either innovated or developed a service approach that is unique and unlike competitors. What differentiates CBE is our customer service focus.

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High quality customer service is instrumental in the success of any organization, big, small, well-known or not. I strive to provide the type of service that I would expect as a customer. For example, listening attentively while engaging in a sincere conversation is very important to me. It is also important to me that the person assisting me is genuinely interested in assisting me with my needs – may it be in person or over the phone.

At our Philippines-based CBE office,
we strive to provide a customer
experience that exemplifies service
excellence in all engagements.

It translates to success through empowering employees to provide service that requires the least amount of interactions….one call resolution as much as possible.

 

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